Our Returns Policy is inline with "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
1. In the event that broken goods are received, notification should be emailed within 24 hours of receiving the goods (Our delivery firm's Insurers only cover your goods if you have signed for them and have reported breakages within 24 hours) therefore failure to check your goods quickly could result in you being responsible for the cost of returning the goods. If we are informed quickly the faulty goods can be picked up at the expense of The Carriers and be replaced with new goods at the same time. This does not affect the consumer’s statutory rights.
2. In the event that the consumer decides that the goods ordered are not what he or she wants, an email must be sent to us within 3 days of receipt, that the goods are being returned in unused and "New" condition (if there is a seal on the box and this is broken it will not be classed as returned in "New" Condition and a charge will be made). You will then be issued with a returns number. We cannot accept returns without this number. You will also then be notified of the returns address. On receipt of the goods (In unused and "New" condition), Aquatics Warehouse undertake to refund the purchase price less the delivery cost. It is the customer’s responsibility to pay for the return of the goods.
3. All goods on the Web Site are guaranteed for a minimum of one year from the date of delivery (With the exception of perishables e.g. fish food). Where this period is longer e.g. for pond liners and pond pumps the guarantee is stated on the website. In the event of goods becoming faulty within the specified guarantee period, notification should be sent to us that the consumer is returning the goods and should state the reason for their return and quoting our order number(* proof of purchase should be included with the returned item. This is now mandatory by all our suppliers and we cannot do anything under the guarantee without it). The customer is responsible for the cost of returning the goods. Aquatics Warehouse undertakes to repair or replace these goods (99.99 % of goods returned under guarantee are replaced with new goods) and redeliver them free of charge. This does not affect the consumer’s statutory rights.
4. WEEE Regulations. To see our policy on WEEE please go to http://www.aquatics-warehouse.co.uk/weee-regulations.html